Privacy Policy

At Voxel & Vessel, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase. By using our website, you agree to the terms described in this policy.

1. Information We Collect

We may collect the following types of information when you visit our website, place an order, or contact us:

a) Personal Information

• Full name

• Email address

• Phone number

• Shipping and billing addresses

• Payment information (processed securely)

b) Non-Personal Information

• Browser type and version

• Device information (e.g., operating system)

• IP address and location data

• Browsing behavior and website interaction

c) Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website performance, and personalize content.

2. How We Use Your Information

We use the information we collect for the following purposes:

✅ Order Processing: To fulfill your orders, process payments, and deliver products.

✅ Customer Support: To respond to inquiries, provide updates, and resolve issues.

✅ Marketing & Promotions: To send you relevant offers, promotions, and updates (with your consent).

✅ Site Improvement: To analyze website usage, improve functionality, and enhance your experience.

✅ Security & Fraud Prevention: To protect our website, customers, and business from unauthorized activity.

3. Sharing Your Information

We respect your privacy and will never sell, trade, or rent your personal data. However, we may share your information with trusted third parties under the following circumstances:

• Service Providers: For payment processing, order fulfillment, or website hosting.

• Shipping Companies: To ensure successful delivery of your orders.

• Legal Obligations: If required to comply with applicable laws, regulations, or legal processes.

4. Third-Party Services

Our website may include links to third-party websites or services. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before engaging with them.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

✅ Secure Socket Layer (SSL) encryption for data transmission.

✅ Payment data processed securely via trusted providers (e.g., Stripe, PayPal).

✅ Restricted access to personal data within our organization.

6. Your Rights & Choices

You have the following rights regarding your personal data:

🔹 Access: Request a copy of the personal information we hold about you.

🔹 Correction: Request corrections to inaccurate or incomplete information.

🔹 Deletion: Request that we delete your personal data (where legally permitted).

🔹 Marketing Preferences: Opt out of promotional emails by clicking “Unsubscribe” at the bottom of our emails or by contacting us directly.

To exercise any of these rights, please contact us at privacy@voxelvessel.com.

7. Cookies & Tracking

We use cookies to enhance your browsing experience. By using our website, you consent to our use of cookies. You can manage your cookie preferences through your browser settings.

8. Data Retention

We retain your personal information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and improve our services.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe your child has provided us with personal data, please contact us immediately.

10. International Data Transfers

As a global company, your information may be processed in countries with different data protection laws. By using our site, you consent to this transfer of data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

📧 privacy@voxelvessel.com

By using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

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